iFRAME Parameters ===========================================================================================================================

Server Initial Data (carga inicial) ===========================================================================================================================

ABM Get & List ===========================================================================================================================

AGENT API ======================================================================================================================================================
USER EVENTS ======================================================================================================================================================
On User Logged In
On User Logged Out
On User State Change
USER METHODS ======================================================================================================================================================
Get Logged User
Get Logged User State
List User States
Change User State
Get Logged User Default Campaign
Enable Automatic Poller
Disabled Automatic Poller
Fire Poller
Fire Chat Poller
CAMPAIGN ======================================================================================================================================================
Get Campaigns
Get Campaign
Get Campaign Account
Get Campaign Dispositions
Get Campaign Labels
CONTACT METHODS ======================================================================================================================================================
Get Contact
Get Contact by External Id
Get Contact by Address
Get Contact Interaction
Get Contact Interactions History
Get Interaction Contact Interactions History
INTERACTION EVENTS ======================================================================================================================================================
Disable Events
Set interaction Id
On New Interaction Assigned (InteractionAssigned)
On Interaction Removed From Agent (InteractionRemovedFromAgent)
On Interaction Requeued (InteractionRequeued)
On Interaction Transferred (InteractionTransferred)
On Interaction Archived (InteractionArchived)
On Interaction Canceled (InteractionCanceled)
On Interaction In Wrapup (InteractionInWrapup)
On New Interaction Messages (NewInteractionMessages)
SEARCH INTERACTIONS ======================================================================================================================================================
Get Top Queued Interactions
Get Top Queued Interactions in Memory
Search Assigned Interactions
Search Appointment Interactions
Search Waiting Interactions
Search Queued Interactions
Search Archived Interactions
Search Abandoned Interactions
Global Search Interactions
GET INTERACTION DATA ======================================================================================================================================================
Get Interaction
Get Assigned Interaction By Address
Get Assigned Interaction By Contact
Get Interaction Dispositions
Get Interaction Reporting Data Fields
Get Interaction Reporting Data Field
Get Interaction Events
Get Interaction Unread Events
Get Interaction Records
INTERACTION ACTIONS ======================================================================================================================================================
Take Next Queued
Take Queued
Requeue
Archive
Reopen
Cancel
Comment
SearchTicket
Emit Interaction Ticket
Update Interaction Labels
Read events
Unread events
Get members to transfer
Get campaigns to transfer
Get attention levels to transfer
Transfer Interaction To Member
Transfer Interaction To Campaign
Transfer Interaction To Attention Level
INTERACTION MESSAGES ======================================================================================================================================================
Create Outgoing Interaction
Create Outgoing Interaction MAIL
Open Client
Send Text Message
Send Attachment Message
Send Shared File Message
Search Shared Files
Send Message To Address
Send Message To Contact
CHAT METHODS ======================================================================================================================================================
Hangup Chat
Get Chat Interaction Messages
Get Chat Browsing History
Set Interaction Finalization Message
TWITTER METHODS ======================================================================================================================================================
Send Twitter Private Message To Interaction
Send Twitter Tweet Reply Message To Interaction
Retweet Twitter Message
Like Twitter Message
Unlike Twitter Message
FACEBOOK METHODS ======================================================================================================================================================
Send Facebook Comment Reply Message To Interaction
Send Facebook Private Reply Message To Interaction
Like Facebook Message
Unlike Facebook Message
MAIL METHODS ======================================================================================================================================================
Reply Mail
Reply All Mail
Forward Mail
Print Mail
WHATSAPP INTERACTION ACTIONS =====================================================================================================================================================
Forward Interaction Messages
Get HSM for Campaign (GetAccountTemplateMessageOptions)
Get HSM for Interaction (GetInteractionTemplateMessageOptions)
Send Message from HSM
PHONE EVENTS ======================================================================================================================================================
Call Taken
Call On Recording
Call On Hold
Call On Mute
Call On Switch
Call On Preview
Call Redialing
Call Redial Accepted
Call Redial Canceled
Call Transferring
Call Transfer Connected
Call On Conference
Call Conference Consultation Trying
Call Conference Consultation Connected
PHONE ======================================================================================================================================================
Get Phone State
Answer Phone Call
Hangup Phone Call
Hold Phone Call
Unhold Phone Call
Mute Phone Call
Unmute Phone Call
Switch Phone Call
Unswitch Phone Call
Record Phone Call
Stop Record Phone Call
Accept Preview Phone Call
Cancel Preview Phone Call
Transfer Interaction To Member
Confirm Transfer Phone Call
Cancel Transfer Phone Call
Transfer Interaction To Number
Confirm Transfer Phone Call
Cancel Transfer Phone Call
Conference Interaction To Member
Confirm Conference Phone Call
Cancel Conferece Phone Call
Conference Interaction To Number
Confirm Conference Phone Call
Cancel Conference Phone Call
Redial Phone Call
Send Digits Phone Call
Schedule Interaction