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Conversations Detail

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If a conversation was taken for more than one agent, one line will appear, one for each agent.

Id unique identifier of this conversation

State state this conversation finished, either FINISHED or CANCELED.

Conversation Type e-mail, chat, im or w

Campaign the campaign the conversation is from

Contact Id contact identifier

Contact Name contact name

Contact Address the address of the contact where the conversation took place

Events in thread number of events for this conversation. Could be number of mails in thread, tweets, or facebook exchanges

Last Modified last date something was done with the conversation

Creation Date date the conversation was created on

First Taken date the conversation was first taken

Agent Id identifier of the agent taking the conversation

Time Taken date and time this agent took the conversation

End Date finalization date for this conversation

Times Queued times this conversation was queued or requeued

$List[[ ]]
IndexIDStateTypeCampaignContact IdContact NameContact AddressEvents in threadLast ModifiedCreation DateFirst TakenAgent IdTime TakenEnd DateTimes Queued
$index $id $state $type $campaign $contact $contact_name $contact_address $thread_events $last_modified $creation_date $first_taken $agent_id $agent_taken $end_date $queued_times