$lua{[==[ Scripts.AddRaw( raw_include("scripts/mails.js") ) ]==]}
Day the day for the summary
Hour the hour for the summary.
Attended total chats attended during this period.
Abandoned total chats abandoned during this period.
Total total chats during this period.
Average Duration average duration for the chats in this period, in seconds.
Service Level rate of chats attended before 30 seconds in this period.
Day | Hour | Attended | Abandoned | Total | Average Duration(secs) | Service level |
---|---|---|---|---|---|---|
$day | $hour | $attended | $abandoned | $total | $av_duration | $service_level |