INCONCERT OCC API INTEGRATION

Login to API OCC & API Definition ===========================================================================================================================
Login to API OCC
API Definition
VCC (Current VCC Information)
REPORTS ===========================================================================================================================
Execute
BATCHES ===========================================================================================================================
Get HSM for Whatsapp
Create Batch
Create Batch whith HSM
Add Address To Batch
Search Batch
Get Batch
Get Batch Address (Retorna un address especifica del lote NEW)
Get Batch Addresses (Retorna todas o una lista de las address del lote)
Search Batch Addresses (Busca el Status de address en el lote)
CAMPAIGNS ===========================================================================================================================
Get Campaigns
Search Campaigns
Get Campaign Dispositions
Get Members Campaigns
GROUPS ===========================================================================================================================
Get Groups
USERS ===========================================================================================================================
Get User
Search Users
Get Available Telephony Peers
Save User
Activate User
DeActivate User
USERS 'REPORTS' ===========================================================================================================================
Execute


REPOSITORY FILES ===========================================================================================================================
Upload File
Add Content To Repository
Get File
Delete File From Repository
Delete Files From Repository
INTERACTIONS ===========================================================================================================================
get Interaction Json
GetInteraction MediaList
GetInteraction MediaFile
Get Composite interaction

ACTIVE (REALTIME) INTERACTIONS DETAIL ===========================================================================================================================
Execute


ARCHIVE (HISTORY) INTERACTIONS DETAIL ===========================================================================================================================
Execute


INTERACTIONS DETAIL ===========================================================================================================================
Execute
  • BUSINESS DATA



START INTERACTION ===========================================================================================================================
Start WebContact
Start E-mail
  • # Name
Start Whatsapp
  • # Name
Get Channels and States and Available Agents ===========================================================================================================================
Channels

States

Available Agents

Get Export Info (Users - Groups) ===========================================================================================================================
Export Info Users

Export Info Groups

OUTBOUND ENGINE PROCESS ===========================================================================================================================
Get Process
Start Process
Stop Process
OUTBOUND ENGINE BATCH ===========================================================================================================================
Batch Action Status
Create Batch
Update Batch
Destroy Batch
Add Contacts
Pause Contacts
Resume Contacts
Cancel Contacts
Finish Contacts
Remove Contacts
Recycle Contacts
Schedule Contacts
ChangePriority Contacts
Set Progressive Contacts
Set Contacts Agent
Get Action Status
OUTBOUND ENGINE CONTACT ===========================================================================================================================
Get Contact
Get Contact by Name
Get Contact by Address
List Contacts
Search Contacts
Summary Contacts
Store Contact
Set Contact Addresses
Set Contact Values
Set Contact Skills
Remove Contact Address
Enable Contact Address
Disable Contact Address
Reschedule Contact
Get Contact Results
Validate Address