$lua{[==[ Scripts.AddRaw( raw_include("scripts/conversations.js") ) ]==]}
If a conversation was taken for more than one agent, one line will appear, one for each agent.
Id unique identifier of this conversation
State state this conversation finished, either FINISHED or CANCELED.
Conversation Type e-mail, chat, im or w
Campaign the campaign the conversation is from
Contact Id contact identifier
Contact Name contact name
Contact Address the address of the contact where the conversation took place
Events in thread number of events for this conversation. Could be number of mails in thread, tweets, or facebook exchanges
Last Modified last date something was done with the conversation
Creation Date date the conversation was created on
First Taken date the conversation was first taken
Agent Id identifier of the agent taking the conversation
Time Taken date and time this agent took the conversation
End Date finalization date for this conversation
Times Queued times this conversation was queued or requeued
Index | ID | State | Type | Campaign | Contact Id | Contact Name | Contact Address | Events in thread | Last Modified | Creation Date | First Taken | Agent Id | Time Taken | End Date | Times Queued |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
$index | $id | $state | $type | $campaign | $contact | $contact_name | $contact_address | $thread_events | $last_modified | $creation_date | $first_taken | $agent_id | $agent_taken | $end_date | $queued_times |