$lua{[==[ Scripts.AddRaw( raw_include("scripts/mails.js") ) ]==]}

$Description

This summary is made over $Processed chat conversations ocurred between $StartDate and $EndDate, you can export the full listing

Day the day for the summary

Hour the hour for the summary.

Attended total chats attended during this period.

Abandoned total chats abandoned during this period.

Total total chats during this period.

Average Duration average duration for the chats in this period, in seconds.

Service Level rate of chats attended before 30 seconds in this period.

$List[[ ]]
DayHourAttendedAbandonedTotalAverage Duration(secs)Service level
$day $hour $attended $abandoned $total $av_duration $service_level