$lua{[==[ Scripts.AddRaw( raw_include("scripts/mails.js") ) ]==]}
SPAM conversations and conversations finished unanswered are not considered for this report.
Day the day for the summary
Conversations number of unique conversations received this day.
Received E-mails total number of mails received this day, may be more than the number of conversations.
Received Schedule mails that count for this day from 8 to 20
Responses total number of responses this day.
24hs number of mails responded before 24hs.
48hs number of mails responded before 48hs.
Answered number of mails responded anytime.
Finished number of mails finished this day
Finished Unanswered number of mails finished this day without an answer (this of course considers the conversations finished without answer).
Pending number of conversations pending finish from this day, plus the accumulated pendings from the days before.
Punctuality 24hs rate of punctuality 24hs.
Punctuality 48hs rate of punctuality 48hs.
Day | Conversations | Received E-mails | Received Schedule | Responses | 24hs | 48hs | Answered | Finished | Finished Unanswered | Pending | Punctuality 24hs | Punctuality 48hs |
---|---|---|---|---|---|---|---|---|---|---|---|---|
$date | $unique_ids | $received_mails | $received_mails_on_schedule | $mail_responses | $mails_24hs | $mails_48hs | $mails_answered | $finished | $finished_unresponded | $pending | $punctuality_24hs | $punctuality_48hs |